Injured Visitor Scenario
1. Check-in at the Hotel Complex
During check-in, guests are introduced to the benefits of the Wiz application. Along with their room key, they receive access to the app, which helps them navigate the hotel complex and make use of its services. The application is multilingual and designed to accommodate international guests.
2. Digital Guide
The hotel complex consists of multiple buildings, which can make orientation challenging for first-time visitors. The app provides an overview of facilities and services and can display the evacuation route from the guest’s current location in case of an emergency, regardless of where they are within the hotel.
3. Incident in the Children’s Area
While spending time in the children’s area, a child is injured and requires immediate assistance.
4. Activating Assistance
Using the Wiz application, the parents can instantly request help and follow clear instructions in their own language, eliminating language barriers. This further enhances guests’ sense of security and supports higher Health & Safety standards.
5. Guest Location Tracking
The hotel’s Safety Manager receives the alert and assesses the type of injury to ensure an appropriate response. The application also allows users to mark their exact location on the map, enabling faster identification and assistance.
6. Rapid Response
The medical team quickly arrives at the precise location and provides first aid. Fast communication and accurate location tracking enable an efficient response, enhancing both safety standards and the overall guest experience within the hotel complex.
